Frequently Asked Questions
Welcome to the Classyve FAQ section! Here, we’ve answered some of the most commonly asked questions to help you get the information you need quickly. If you don’t find what you’re looking for, our customer support team is always happy to assist you.
General Questions
Q: What is Classyve?
A: Classyve is your go-to online store for stylish, high-quality ladies’ bags. Our collection features elegant, durable, and practical designs, perfect for everyday use or special occasions. Whether you need a reliable work bag or a statement piece, Classyve has you covered.
Q: How can I contact Classyve customer support?
A: You can reach us via the Contact Us page on our website or email us at support@classyve.com
We’re always ready to help!
Ordering and Shipping
Q: How do I place an order on Classyve?
A: Browse our collection, select the products you want, and proceed to checkout. Follow the instructions to complete your order securely.
Q: When will my order be shipped?
A:
Transit Time: Orders usually arrive within 7 to 9 business days (Monday to Friday).
Handling Time: We process and prepare orders for shipment within 1 to 3 business days.
Order Cut-Off Time: Orders placed after 4:00 PM (your local time) will be processed the next business day.
Total Delivery Time: Expect 8 to 12 business days from order placement to delivery.
Q: What are the shipping costs?
A: We charge a flat shipping fee of $10 for all orders, shipped via FedEx.
Q: Can I track my order?
A: Yes! Track your order on our Track Your Order page for the latest updates.
Q: What payment methods does Classyve accept?
A: We accept: Credit and Debit Cards (Visa, Mastercard)
Returns and Exchanges
Q: What is Classyve’s return policy?
A: We offer hassle-free returns! If you’re not fully satisfied, return your order within 30 days. Visit our Return Policy page for details.
Q: How do I initiate a return or exchange?
A: Contact our support team via the Contact Us page or email support@classyve.com
to start the process.